Privacy Policy – Fares Soufi El Eulma

At Fares Soufi El Eulma, we respect the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.

Information We Collect

When you use our website, we may collect basic information needed to process your order, such as your name, phone number, delivery address, and order details. This information is collected only when you provide it voluntarily through an order form, contact form, WhatsApp, phone call, or any other communication method available on the website.

How We Use Your Information

We use your information to confirm orders, arrange delivery, contact you about your purchase, respond to your questions, and improve our customer service. Since our website uses cash on delivery, no online payment card information is collected or stored by us.

Cash on Delivery

All orders are paid using cash on delivery. Customers pay only when receiving their order. We do not request or store credit card details, bank account information, or online payment information through our website.

Sharing of Information

We do not sell, rent, or trade your personal information. Your information may only be shared when necessary to complete your order, such as with delivery services or team members responsible for order confirmation and shipping.

Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure, and customers are encouraged to provide only the information necessary to complete their order.

Our website may use cookies or similar technologies to improve browsing experience, analyze website performance, and help the website function properly. You can disable cookies through your browser settings, but some parts of the website may not work correctly.

Customer Rights

Customers may contact us to request correction or deletion of their personal information, as long as the information is no longer needed for order processing, delivery, customer service, or legal purposes.

Product Information

We do our best to display product information, availability, and images accurately. However, product packaging, design, or availability may change depending on stock and supplier updates.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or business practices. Any updated version will be posted on this page.

Contact

For any questions about this Privacy Policy or how customer information is handled, customers can contact Fares Soufi El Eulma through the contact options available on the website.